[ShabahZ280]

Man, this is a PR nightmare... Not to mention how sorry I feel for the owner!

http://www.boattest.com/Resources/vi...spx?NewsID=608

It's a little long of an article, but worth reading.

[mikeyt]

ouch....maybe i'll consider a new Bayliner instead

[dwmax]

You know that they used to make a really nice boat a few years ago, atleast i thought , Man that really sucks and i would be extremely pissed off. Not just that the boat sank I mean come on accidents do happen in production but the company should of really takin care of him, if it was my company I would of went down to meet the customer and appoligized and let him know that we were going to make it right thats the least they could of done. (Bummer)

[ShabahZ280]

I like the deal that Chaparral wouldn't give him the new boat unless he signed the contract stating he wouldn't go public with the story...

[dudders]

I agree with Chris, an arse covering exercise if there ever was one.
Not surprised he had so many problems with his "new" boat, and how are they doing up the one that sank, I feel real sorry for the next owner.
If I am ever talking to a Chapparal owner I will have to tell him this story.

[97 Z222]

What a missed opportunity for Chaparral. The customer is KING. Can you imagine how many people that customer would have told if they had made things right and right away. Lend him a boat for the summer if you don't have the exact replacement. Wouldn't that be a story to tell! When you are selling a product to a buying customer, it's not this sale you really want... it's the next sale you want. I guarranty that this customer will not buy his next boat from Chaparral, or some people who are considering a boat purchase, after reading this story. You have to set yourself apart from your compeditors somehow in a compeditive market place. Looks like Chaparral has managed to do just that!

[xr6st]

thats suck when you dont the customer service support, when you fork out your hard earn cash